Privacy Policy

1. Who we are and what this covers

Fresh Local Cleaning LLC d/b/a BLU Crew ("BLU Crew," "we," or "us") operates the BLU Crew mobile app and the BLU Operations Platform. These are private workforce and business-operations tools for authorized BLU Crew personnel. Accounts are created and managed by the BLU office; the app does not offer public self-registration.

2. Information we collect

Depending on the features you use, we may collect and process:

• Identity and contact information: name, work role, phone number, email address, employee or internal user identifiers, and device-session information.
• Work and schedule information: assignments, job sites, attendance, clock entries, travel status, checklists, quality checks, requests, and operational notes.
• Location: precise location captured while the app is in use when you clock in or out or attach location-enabled field evidence. The app does not request background location access, and a missing location does not prevent a clock action.
• Photos and other user content: work photos, issue and incident evidence, receipt images, captions, client sign-off information, signatures, and content you submit to the office.
• Expense and compensation information: business expenses, reimbursement details, work hours, and payroll-related calculations visible to you or authorized office staff.
• Safety information: details you choose to include in an incident report, which may include injury or health-related information.
• App activity and diagnostics: feature actions, sync state, device and app version, network or error information, security logs, and audit records used to operate and protect the service.

3. How we use information

We use information to:

• authenticate authorized users and secure company systems;
• dispatch work, document job progress, support field crews, and complete client work;
• record time, expenses, reimbursements, payroll inputs, and job costs;
• prepare quality records, approved client reports, invoices, and operational analytics;
• investigate incidents, prevent misuse, troubleshoot errors, and meet legal or audit obligations; and
• maintain and improve the app and BLU Crew's internal workflows.

4. When information is disclosed

We disclose information only as needed for business operations, including:

• to authorized BLU Crew personnel who need it for scheduling, field support, payroll, safety, billing, or management;
• to service providers that supply cloud hosting and storage, authentication and text messaging, accounting and operational integrations, diagnostics, or approved document and report automation;
• to a client or project contact when BLU Crew intentionally delivers an approved job report, photo, sign-off record, or related work product; and
• when required by law, or when reasonably necessary to protect people, property, or our services.

We do not sell personal information. We do not use the app for third-party advertising or cross-app tracking, and we do not share mobile-app data with data brokers.

5. Device storage, retention, and deletion

The app may keep a secure session credential and temporarily store unsynced work on your device so field actions can finish when connectivity returns. BLU Crew retains server records for as long as they are needed for employment, payroll, tax, safety, client-service, security, audit, or other legitimate business and legal purposes. Retention periods vary by record type.

You may ask the BLU office to correct or delete information associated with you. We will honor requests where applicable, but may retain records that BLU Crew is legally required to keep or needs for payroll, safety, fraud prevention, dispute resolution, or documented client work. When access is no longer authorized, the office can disable the account and revoke active device sessions.

6. Security

We use administrative, technical, and physical safeguards designed to protect information, including encrypted network connections, access controls, server-side credential storage, and audit logging. No storage or transmission method is completely secure, so we cannot guarantee absolute security. Report a lost device or suspected unauthorized access to the BLU office promptly.

7. Your choices

• You may decline camera, photo-library, or location permission in your device settings.
• You may sign out to remove the active session after any pending field updates finish syncing.
• You may contact the office to review or correct your roster, schedule, time, or expense information.

Some app features will not work without the permission or information they require. Location is never collected in the background.

8. Children

The app is a workplace tool and is not directed to children under 13. We do not knowingly collect personal information from children through the app.

9. Changes to this policy

We may update this policy as the app, our vendors, or legal requirements change. We will post the current version here and update the date above. Material changes may also be communicated through the app or by the BLU office.

10. Contact us

For privacy questions, access or deletion requests, or security concerns, email Fresh Local Cleaning LLC d/b/a BLU Crew at admin@cleantheuniverse.com.